Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect: name, phone number, email address (if provided), delivery address, and payment information. This information is collected directly from you through our order form or contact form.

2. How We Use Your Information

Your information is used to: process and deliver your order, confirm your order by telephone, provide customer support, fulfil legal obligations, and comply with payment processing requirements. We do not use your data for marketing unless you explicitly consent.

3. Legal Basis for Processing (GDPR)

We process your data under Article 6(1) of GDPR on the following legal bases:

• Contract: To fulfil our order and delivery obligations to you
• Legal Obligation: To comply with tax and financial regulations
• Legitimate Interest: To operate our business, maintain records, and protect against fraud
• Consent: For marketing communications (only if you opt in)

4. Data Sharing and Disclosure

We share your data with: courier services (for delivery), payment processors (for transaction handling), and legal authorities (if required by law). We do not sell your personal data to third parties. All service providers are bound by confidentiality agreements.

5. Data Protection & Security

We implement technical and organisational measures to protect your data, including secure data transmission (HTTPS), access controls, and secure storage. However, no system is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

6. Your Rights (GDPR)

You have the right to:

• Access your personal data (right of access)
• Request correction of inaccurate data (right of rectification)
• Request deletion of your data (right to erasure)
• Object to processing (right to object)
• Request restriction of processing
• Request data portability (receive your data in portable format)
• Lodge a complaint with your supervisory authority (ICO in the UK)

To exercise any of these rights, contact us at info@anklesregen.shop.

7. International Data Transfers

Your data is processed and stored within the United Kingdom and European Union. If any transfers occur outside these regions, we ensure appropriate safeguards under GDPR Chapter 5.

8. Data Retention

We retain order information for 6 years (tax/financial compliance). Contact form submissions are retained for 1 year. You may request deletion of your data at any time, subject to legal retention requirements.

9. Cookies and Tracking

We use cookies to enhance your experience and analyse site performance. See our Cookie Policy for details. Google Analytics and Google Ads conversion tracking are subject to their privacy policies.

10. Third-Party Services

Our website uses: Google Maps (for location display), Google Analytics (for traffic analysis), Google Ads conversion tracking (for campaign measurement). These services have their own privacy policies and may collect data independently.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our site constitutes acceptance of changes.

12. Contact & Complaints

For questions about this policy or to exercise your rights:

Anklesregen Ltd
Email: info@anklesregen.shop
Phone: +44 20 7946 0958
Address: 12 Eastcastle Street, London W1W 8DJ, United Kingdom

Supervisory Authority (Data Protection Authority):
Information Commissioner's Office (ICO)
www.ico.org.uk
You have the right to lodge a complaint with the ICO if you believe we have violated your data protection rights.